Patient Portal

We now will be using MyChart for appointment check -ins! We strongly recommend patients to sign up for and complete their pre-visit paperwork via MyChart prior to your appointment. This will help expedite the check-in process. Plan to arrive 30 minutes prior to your visit to allow time to update your personal and medical information. Please bring the following items to your appointment:

• Photo ID
• Insurance card
• List of current medications
• Referral from your primary care physician (if applicable)
• Your co-pay as indicated on your insurance card, or appropriate payment if you have no insurance
• Any imaging studies (including disks or written reports) to share with your Connecticut Orthopaedics doctor

For FAQ’s about MyChart, visit our FAQ page.  

A whole network of orthopaedic experts are on call at your fingertips. Download Ortho On-the-Go Opens in a New Window  

Patient Code of Conduct Policy Chaperone Policy  

To request a copy of your medical records, please click here.  

We participate in Connie, the statewide health information exchange. As permitted by the Health Insurance Portability and Accountability Act (HIPAA) for treatment, payment, and operations, your health information will be securely shared with the statewide health information exchange. Our participation is mandated by the State of Connecticut. Participation helps your providers have faster access to your health information to make more informed decisions and enable them to best coordinate your care. You may opt-out and disable access to your health information available through Connie by calling or completing and submitting an Opt-Out form to Connie by mail, fax or through their website at www.conniect.org. Public health reporting and controlled dangerous substances information, as part of the Connecticut Prescription Monitoring and Reporting System (PMP), will still be available to providers. Click here to learn more  

• Rights and Protections Against Surprise Medical Bills
• Notification of the Patient’s Right to Receive a Good Faith Estimate

 

Purpose To provide patients with a clear and confidential process to express concerns, file grievances, or report dissatisfaction with the care or services received at Connecticut Orthopaedics.     Definition of a Grievance A grievance is any formal or informal complaint made by a patient (or their representative) regarding care, treatment, safety, privacy, or staff interactions that cannot be resolved immediately by the staff present. How to File a Grievance Patients may file a grievance in one of the following ways:

1. Verbally – Speak with any staff member, who will notify the Site Manager.
2. In Writing – Complete a Patient Grievance Form (available at the front desk) and return it to the front desk or mail it to the office.
3. By Phone – Contact the Site Manager at the location of the Grievance:
   • Phone: 203-407-3500

What to Include in a Grievance To help us address your concerns promptly, please include:

• Your name and contact information
• Date of the incident or concern
• A description of what happened
• Names of staff involved (if known)
• Desired resolution or outcome

Response Process

1. Acknowledgement: You will receive a written or verbal acknowledgment of your grievance within 5 business days.

Receipt_of_HIPPA_Privacy_Practices

Patient Rights and Responsibilities